BUSINESS PROCESS IMPROVEMENT, TECHNOLOGY DEPLOYMENT, ENERGY CONSERVATION AND CSR
Running a utility could be a major headache in a country like India but Tata Power has shown how these could be tackled tactfully to improve performance and satifsy its customers. TPDDL is the first Indian company to implement the SAP-Business Communication Manager system to enhance consumer satisfaction. The “Automated Demand Response with Smart Meter” system, helped it to lower peak demand during grid stress and the “Demand Side Management” system helped in energy conservation to a great extent. By empowering slum clusters through CSR interventions, the company also reduced transmission losses.