City Managers Association & Urban Administration & Development Department, Government of Madhya Pradesh


What could be a lesson to civic authorities across the country, Madhya Pradesh’s City Development Plan shows how technology can help in increasing efficiency in public service delivery through e-monitoring and keeping the public apprised of all the information about the status of projects. What’s important, all day-to-day transactions are now being done online which eliminates chances of corruption. Also, e-tendering is made compulsory for implementation of any project, a pioneering effort in India. The system can be replicated in not just urban planning but also in housing, environment, public works, tourism and rural developments.